Ball Research offers two levels of technical support for users of the BALL PROGRAMS. Both the Silver Plan and the Platinum Plan provide in-depth training for all designated employees at the customer’s location, telephone support time, and useful, easy to follow, on-line F1 Help.

We have specifically designed the F1 Help to allow each designated employee access to the on-line F1 Help for their job responsibility only. One electronic copy (on CD-ROM or other media) of the user documentation for the BALL PROGRAMS can be placed on the Administrator’s or his or her designee’s computer that is password protected.


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Note: The use of the on-line F1 Help requires a NON-DISCLOSURE AGREEMENT FOR INDEPENDENT CONTRACTORS be executed between the company that maintains your facility server and Ball Research, Inc.